Self-Service Portal
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Search our knowledge base or browse help topics below to find instant answers.
Browse Topics
Popular Categories
Tickets
- • Buying tickets
- • Receiving QR codes
- • Ticket transfers
- • Payouts & check-in validation
Voting
- • How voting works
- • Buying votes & pricing
- • Vote receipts
- • Leaderboard & rules verification
Registrations
- • Submitting applications
- • Editing contestant profiles
- • Approval & screening process
- • Deadlines
Organizers
- • Creating events
- • Managing contestants
- • Ticket setup
- • Analytics & promotion
Payments & Wallet
- • Making payments
- • Settlement timelines
- • Withdrawals & refunds
- • Bank verification & payouts
Account & Security
- • Password reset
- • Email / phone verification
- • Two-factor authentication
- • KYC requirements
Merchant Portal
Organizer Help
Getting Started
Guide on creating your first event, adding categories, and listing ticket pricing tiers.
Payments & Payouts
Completing BVN/NIN verification, CAC setups, and following payout settlement schedules.
Marketing
Setting up custom coupon promo codes, referral tracking links, and early bird discounts.
Trust & Safety
Reviewing contestant list moderation, preventing fraud entries, and managing attendee disputes.
Support Channels
Still Need Help?
If you couldn't find the answers in our help portal, feel free to dispatch a support enquiry to our operations team.